Privacy Policy

Effective Date: 09/01/2025
 

Techchanan LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage with our IT support, cybersecurity, and managed service provider (MSP) solutions.

By using our website or services, you consent to the practices described in this policy.

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, company name, job title, billing information.
   
• Technical Data: IP address, device type, browser type, operating system, and usage details.
   
• Client Data: System credentials, endpoint details, network logs, or other data provided for service delivery.
   
• Compliance Data: Information necessary for regulatory requirements (e.g., HIPAA, PCI-DSS).
   

We use collected data for purposes such as:

• Delivering and managing IT and cybersecurity services.
   
• Providing technical support and resolving issues.
   
• Securing and monitoring endpoints, servers, and cloud environments.
   
• Processing billing and payments.
   
• Communicating about updates, service alerts, and security notifications.
   
• Meeting compliance and legal obligations.
   

We do not sell or rent your personal information. We may share data only when:

• With trusted vendors or partners assisting in service delivery (subject to confidentiality agreements).
   
• To comply with legal or regulatory obligations.
   
• To prevent fraud, security threats, or misuse of our services.
   
• With your consent or at your direction.
   

We implement industry-standard safeguards to protect data, including:

• Encryption (in transit and at rest).
   
• Multi-factor authentication (MFA).
   
• Endpoint Detection & Response (EDR) solutions.
   
• Regular vulnerability and risk assessments.
   

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we take every reasonable step to safeguard your information.

We retain information only as long as necessary to fulfill the purposes outlined in this policy, comply with regulations, and support business operations. Data may be anonymized or securely deleted once no longer required.

• Accessing the personal information we hold about you.
   
• Requesting corrections or updates.
   
• Requesting deletion of personal data, subject to legal or contractual obligations.
   
• Opting out of marketing communications.
   

To exercise these rights, please contact us at support@techchanan.com.

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and enhance security. You may disable cookies in your browser settings, but some features may not function properly.

• HIPAA: For healthcare-related services, we follow HIPAA standards to safeguard Protected Health Information (PHI).
   
• PCI-DSS: For clients handling payment data, we adhere to PCI-DSS security practices.
   
• Other Laws: We comply with applicable U.S. federal and state data protection laws.
   

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Effective Date.” We encourage you to review this policy regularly.

If you have questions or concerns about this Privacy Policy, please contact:

Techchanan LLC
📍 East Forest Park, Springfield, MA
📧 support@techchanan.com
📞 (413) 288-3938